05/27/2025 - From Metrics to Mindset: Smart Leadership & Hiring That Elevates

On this Elevate Support Call, the team welcomed new members and featured sales leader Jennie Hudspeth, who shared her journey from lead manager to sales manager and the leadership lessons learned along the way. The discussion focused on performance metrics, team accountability, and effective hiring strategies—including how to set clear expectations and use position profiles to drive success.

Jennie Hudspeth, owner of REI Sales Tools, shared her journey from lead manager to successful sales leader, highlighting challenges she overcame by understanding performance metrics, self-advocacy, and emotional regulation.

Jennie emphasized aligning vision and mission with personal values, focusing on the process over outcomes, and fostering internal accountability through clear communication. Her leadership approach centers on empowering teams with defined expectations and cultivating a healthy work environment through process alignment and team culture.

The conversation shifted to hiring strategies, with Rocky encouraging the group to learn from Jennie’s experience. She discussed common hiring pitfalls—especially assuming new hires will “figure it out”—and stressed the need for clear expectations and structured onboarding. Jennie introduced the position profile concept to define roles, success metrics, and align hiring with organizational needs. She also referenced Brian Snyder’s EOS framework for addressing performance issues by first reviewing the process, training, and expectations before evaluating the individual.

Key Topics Covered:
· Importance of data and self-advocacy in sales roles
· Emotional regulation and imposter syndrome
· Leadership through internal accountability and communication
· Sustainable success through intentional work habits
· Hiring: clarity in expectations, training, and role definition