On our Elevate Call, We were joined by Micah Johnson from 80/20REI who spoke to the community about the right messages and cadences to get the job done at the highest level as to what is a level of expectation of being able to focus on their needs and listening to them. Specific topics are discussed as well, such as:
· How can Micah Johnson’s insights from 80/20REI help improve our messaging and cadences?
· How did Micah Johnson recommend adjusting our approach to better meet client needs?
· How should we prioritize client needs while maintaining high-level performance?
· How do we define the optimal level of expectation in client interactions?
· How can we effectively listen to client needs and incorporate them into our strategy?
· What were the key messages from Micah Johnson regarding effective communication and client engagement?
· What is the expected outcome of implementing Micah Johnson’s advice on messaging and cadence?
· What strategies did Micah Johnson suggest for focusing more on client needs during interactions?
· What are the benchmarks for success in terms of client satisfaction after adopting these practices?
· What role does active listening play in achieving high-level performance in client interactions?
